How long does shipping take?

Standard processing takes 3–5 business days once an item is in stock. New capsule drops can take up to 4–6 weeks to produce and ship — always noted on the product page before you buy. Once your order ships, Standard Shipping takes 5–8 business days, Express Shipping takes 2–4 business days.

Do you ship internationally?

Not yet. We currently ship within the United States and U.S. territories only. Join our email list to be notified when international shipping opens.

Is shipping free?

Orders of $150 or more qualify for free standard shipping. Otherwise, exact shipping costs are calculated at checkout based on your order and delivery address.

How do I track my order?

You'll receive a shipping confirmation email with tracking as soon as your order ships. You can also track your order through the Shop app.

What's your return window?

We accept returns within 14 days of delivery for a full refund to your original payment method. Items must be unworn, unwashed, and in original condition with tags attached.

Are all items eligible for return?

Select capsule pieces may be marked Final Sale — always noted on the product page before you buy. Final Sale items are not eligible for return or exchange.

How do I start a return?

Email info@splashice.com with your order number and the item(s) you'd like to return. We'll send instructions within 1–2 business days. Return shipping is on you, unless the item arrived defective or incorrect — in that case we cover it, provided timestamped photos are sent the day of delivery.

Can I exchange for a different size?

We process exchanges as a return plus a new order, since capsule drops are limited-run. Reach out as soon as possible and we'll do our best to hold your size while your return is in transit.

Can I cancel my order?

You can cancel for a full refund within 24 hours of purchase, as long as it hasn't entered processing or production. Many pieces go into production shortly after ordering, so cancellations aren't guaranteed after that window — email us right away and we'll confirm.

My order arrived damaged or wrong. What now?

Contact us within 7 days of delivery with photos. We'll make it right at no cost to you — replacement or full refund, your choice.

What is Splash Ice?

A capsule label out of San Francisco, built on one idea — eliminating the mediocre lifestyle. Read the full story on our About page.

What is the Coterie?

Our list — first calls on new drops, updates before anyone else. Understanding what we're building is the first requirement. Joining is the next.

How do I care for my pieces?

Cold wash, inside out, no bleach. Hang dry when possible, or tumble dry low. Avoid high heat — it's the fastest way to shorten the life of a good piece.